Experience
Health plan resources that work hard for you
What does an exceptional experience mean to your employees?
Navigating the healthcare industry is complex. But Premera continues to make healthcare work better for you and your employees by taking the guesswork out of navigating and managing your benefits.
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Save time with self-service resources and tools
Digital tools give your employees the convenience of access to their health plan when and where they need it. -
Receive one-on-one help
Dedicated customer support ensures your employees get the best possible experience from their plan.
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Build better plan engagement
Educational toolkits make it easier for you to answer employee questions.
Our solutions
Premera is committed to making healthcare work better by delivering a hassle-free experience that reduces costs and gets members access to the right care when they need it.
EASY TOOLS
Premera mobile app
Digital health plan information offers the convenient, 24/7 access employees want.
- Access Premera ID cards wherever employees are
- View detailed claim information quickly and easily
- Find nearby in-network doctors, hospitals, urgent care, and more
93%
of physicians believe that mobile apps can enhance patients’ health 1
93%
of physicians believe that mobile apps can enhance patients’ health 1
EASY COMMUNICATIONS
B’link
Ready-to-share materials help you educate your employees about their plan.
- Get a wide range of downloadable content in various formats
- Customize materials to fit your business and plan details
- Receive communication timelines for year-round care information
77%
of companies focus on employee experience to increase retention 2
77%
of companies focus on employee experience to increase retention 2
EASY SUPPORT
PremeraLISTENS
A platform for customers to provide feedback and for Premera to listen and act on it.
- Empowers customers to give Premera direct feedback
- Enables real-time solutions and responses to employee questions
- Presents future enhancements based on analysis of feedback
76%
of consumers expect companies to understand their needs and expectations 3
76%
of consumers expect companies to understand their needs and expectations 3
“I love the accessibility of B’link and how efficient it is. I am connected whether I’m in the office or mobile. It is another layer of flexibility and management of our employee resources that I can count on.”
Owner, law office in Olympia, Washington
Learn more about tools and resources Premera offers to boost the employee experience.
Give your employees a health plan they deserve that provides them with a better experience.
Sources
- 93% of physicians believe that mobile apps can enhance patients’ health
Nehabaluni. “Mobile Medical Apps: A Game Changing Healthcare Innovation.” Health Works Collective, 16 May 2023, https://www.healthworkscollective.com/mobile-medical-apps-a-game-changing-healthcare-innovation/. - 77% of companies focus on employee experience to increase retention
2020 Global Talent Trends, linkedin-2020-global-talent-trends-report.pdf (adapt.it). Accessed 18 Sept. 2024 - 76% of consumers expect companies to understand their needs and expectations
Morgan, Blake. “100 Stats on Digital Transformation and Customer Experience.” Forbes, Forbes Magazine, 12 Oct. 2022, https://www.forbes.com/sites
/blakemorgan/2019/12/16/100-stats-on-digital-transformation-and-customer-experience/.