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Experience

Health plan resources that work hard for you

What does an exceptional experience mean to your employees?

Navigating the healthcare industry is complex. But Premera continues to make healthcare work better for you and your employees by taking the guesswork out of navigating and managing your benefits.

  • Drive plan engagement

    Intuitive tools and resources effortlessly connect employees to a personalized plan experience.

  • Foster a healthy workforce

    A free, comprehensive program designed to combat rising medical costs and build a culture of well-being.

  • Enhance satisfaction and experience

    Exclusive programs transform real-time feedback into meaningful improvements, ensuring the customer is always at the center of all we do.

Our solutions

Simplify and enhance employee engagement with user-friendly resources designed to maximize plan value and deliver reliable support.

EASY ENGAGEMENT

Tools and resources

Effortlessly connect employees to their health plan with intuitive tools and resources.

  • Ensure 24/7 access to ID cards, claims, provider search, and more with our mobile app
  • Maximize plan engagement with ready-to-share employee communications
  • Drive informed decisions with digital personalized care tips and reminders

93%

of physicians believe that mobile apps can enhance patients’ health 1

93%

of physicians believe that mobile apps can enhance patients’ health 1

EXCLUSIVE DISCOUNTS

Blue365

Exclusive wellness discounts and educational content to support healthier living for less.

  • Offer premier health and wellness discounts at no additional cost to you
  • Choose from handpicked discounts on recognizable premium brands, products, and services
  • Leverage purpose-driven educational content to support healthy living for less

81M+

in annual member savings 2

81M+

in annual member savings 2

RESPONSIVE SUPPORT

PremeraLISTENS and PremeraACTS

Proprietary platforms that turn customer feedback into meaningful action.

  • Use feedback to create lasting improvements, not just boost service scores
  • Partner with a health plan that reviews and triages every comment to enhance satisfaction
  • Benefit from aggregated data analysis that identifies broader opportunities for improvements

76%

of consumers expect companies to understand their needs and expectations 3

76%

of consumers expect companies to understand their needs and expectations 3

“I love the accessibility of B’link and how efficient it is. I am connected whether I’m in the office or mobile. It is another layer of flexibility and management of our employee resources that I can count on.”

Owner, law office in Olympia, Washington

Learn more about tools and resources Premera offers to boost the employee experience.

Digital health messages

Employee communications guide

Blue365 discount program

Give your employees a health plan they deserve that provides them with a great experience.

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Sources

  1. 93% of physicians believe that mobile apps can enhance patients’ health Nehabaluni. “Mobile Medical Apps: A Game Changing Healthcare Innovation.” Health Works Collective, 16 May 2023, https://www.healthworkscollective.com/mobile-medical-apps-a-game-changing-healthcare-innovation/.
  2. 81M+ in annual member savings blue365deals.com, across all participating Blue plans. Accessed Aug. 2025.
  3. 76% of consumers expect companies to understand their needs and expectations Morgan, Blake. “100 Stats on Digital Transformation and Customer Experience.” Forbes, Forbes Magazine, 12 Oct. 2022, https://www.forbes.com/sites /blakemorgan/2019/12/16/100-stats-on-digital-transformation-and-customer-experience/.